Project Briefing - User Journey

Existing System was cumbersome with no visual interpretation towards the user. Operatives had to navigate through a series of open window applications without clear detailed results and validation sequences. Exploring the long-term vision of the software product, looking at how the system co-ordinator navigates as the data becomes richer with more users.

user journey sketch user journey sketch user journey sketch

Defining a software application for use within each custody suite of UK Police Forces. A centralised database that shares criminal records accross forces. PITO requires the app in C#.NET and to work with internal browsers that use IE6.0

Challenges

  1. We had to conform to Home Office crime rates impact indicators. These are Offence Codes numbering to around 126 - violent and property crime recorded by the police. The information that we didn't have was the second and third tier categories so we decided on modal windows to handle the selection process because of unknown sizing of form fields.

  2. The interface design around the witness data visualisation uses third party library components in .NET plus JQuery plugins so you only see the true function once its wired to the database. Getting the element positioning right involved pulling the library components to pieces to dictate size and proportion without any final visual.